Shipping policy

Last updated: August 3, 2026

Thank you for shopping with Joy Figs! We are committed to providing you with the best shipping experience. Please review our policy below regarding the shipment of your orders.

1. Processing Time

All orders are typically processed within 1 to 2 business days (Monday through Friday) after receiving your order confirmation email.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options to ensure your custom collectibles arrive safely:

United States: Standard shipping takes approximately 2 to 5 business days.

International (Rest of World): Standard international shipping takes approximately 10 to 15 business days. Shipping rates are calculated and displayed at checkout based on your destination.

3. Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number to monitor your package's journey.

Please allow up to 48 hours for the tracking information to become active.

4. Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs duties, taxes, or import fees levied by their respective countries.

5. Lost or Damaged Packages

If your package arrives damaged, or if it has been significantly delayed past the estimated delivery window, please contact us immediately at hello@joyfigs.com so we can assist you.