Return & Refund Policy

At Joy Figs, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we offer a 30-day return policy.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

• The item must be unused and in its original condition.

• All original packaging, accessories, and included parts must be returned.

• Proof of purchase or an order number is required.

How to Request a Return

To initiate a return, please contact us at hello@joyfigs.com with your order number and reason for returning the item.

Once your return is approved, we will provide instructions for sending your item to:

Joy Figs – Returns
7195 SE Timberlake Dr
Holt, Missouri 64048
United States

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including changes of mind or items no longer wanted.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages sent without tracking.

If you receive an incorrect, damaged, or defective item, please contact us before returning it. We will review the issue and provide an appropriate solution at no additional return shipping cost to you where the issue is our responsibility.

Original shipping charges are generally non-refundable for standard returns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact hello@joyfigs.com as soon as possible with your order number and clear photos of the issue.

We will review your request and arrange an appropriate replacement, refund, or other remedy in accordance with applicable consumer protection laws.

Non-Returnable Items

Personalized or specially commissioned items may not be eligible for change-of-mind returns, unless required by applicable law.

Digital downloads are generally non-returnable once access or delivery has occurred, subject to applicable consumer rights and withdrawal requirements.

These exclusions do not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please request a return for the original product and place a new order.

European Union Consumer Rights

For eligible orders delivered to the European Union, customers generally have a statutory 14-day right of withdrawal, subject to applicable exceptions.

Where applicable, this right is in addition to our voluntary 30-day return policy. Any statutory rights regarding withdrawal, refunds, shipping charges, or defective products take precedence over conflicting store policy terms.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law.

Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@joyfigs.com.

Contact Us

For return requests, refunds, or order-related questions:

Email: hello@joyfigs.com
Website: https://joyfigs.com/